This article explains how to turn off iPhone Activation Lock, and also provides links if you need to get that Apple ID password reset. We completely understand wanting that activation lock to be removed. The representative told us the removal of Activation Lock from devices (both in-store and over the phone) usually “falls within the sphere of our free services,” so, you shouldn’t need Apple Care for either. We called our local Apple Store, and both these options were explained to us. Ask the rep to remove Activation Lock from your device remotely. Call Apple Support and explain the situation.Take your device, your proof of purchase, and your best smile. Make an appointment at your local Apple Store.Apple will remove Activation Lock from a device for which you have a valid proof of purchase. If you still can’t activate your iPhone, there’s one more thing you can try. Ask Apple to Remove Activation Lock for You And you don’t have to have an Apple Care plan to call. If you’re in the U.S., the phone number is 1-800-APL-CARE. If you can’t reset your Apple ID password or recover your email address, call Apple Support. In addition to activating your device, you also need your Apple credentials to set up the App Store, FaceTime calls, and iMessage.

If you’re unsure what your password is, or you want to reset it, you can also do so on iForgot.

If you don’t know your Apple ID email address, you can look it up on Apple’s iForgot website. If you use two-factor authentication, you can tap “Unlock with Passcode,” and then type the single-use numeric code Apple sends you instead. You do have to know your email and password. To activate an iPhone, you simply log in with your Apple ID. Just like it does on iPhones, Activation Lock locks an iPad or Apple Watch to the Apple ID used to set it up. While people most often encounter issues with Activation Lock on used iPhones, the feature is also on iPads and Apple Watch. If you want to see if Find My iPhone (and Activation Lock) is enabled, head to Settings > iCloud > Find My iPhone, or log in to /find to see your device’s current location.

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